Hiring a charter bus rental company is an investment in comfort and efficient travel. As with every investment, you must carefully research and dig into what makes it work. Asking the right questions at the right time is the best way to ensure you receive high quality service at all times. Here’s what you need to ask when charting a bus.
- What separates you from other rental companies?
A company should be able to tell you what sets them apart from the competition. You should make it your point to find out how long the company has been in business and what their service level is. Their operating hours as well as help line hours will all play a big part in your experience – as well as in emergency situations. Service delivery and reliability is integral to you having the best experience, especially when catering towards corporate needs.
- What type of charter buses do you have?
Always be sure of the condition, size and age of the bus or buses you plan to charter. Coaches can range in size from seven seater vans to 60 seater busses, so understanding your needs is key to getting the right vehicle for the job. Also consider the amenities you want and what the company can cater to.
- Does your company have the proper licensing?
It’s always best to ensure that the charter bus rental company have the proper licenses to operate in the locations you are going. Also, as he or she is responsible for all passengers’ safety, the driver must be properly licensed to operate the vehicle you are asking for.
- What is your charter bus rental company’s safety record?
Always be sure to enquire about their accident rate as well as suggested routes for safety reasons. Some companies may take shorter, more dangerous routes if it means saving costs in the longer run, however with the right route selection and the proper understanding of the vehicle you can enjoy comfort and perfect peace of mind.
- What type of monitoring and training is in place for drivers?
Not only is it important to know if the drivers are properly licensed, but also to ensure they can take groups out effectively. Whether being a guide on a tour, or generally interacting with important clients, a driver must be polite, punctual and professional – a joy to have at the helm. A good company should do ongoing training, extra safety training, and do random drug testing. If the itinerary is demanding experience can play an important role in things going smoothly.
- Do you have any references?
Ask the company for a list of references. An established company will usually have credible references from other businesses or individuals who have used their services. It is always best to go off experiences rather than marketing information.
- Are there any additional amenities available or included?
Not all charter bus rental companies provided the same type of amenities so it is important to be clear on what they offer for your package. Most luxury companies will include items like bottled water or ice in the vehicle, while some more opulent options may offer more hi-tech extras.
- Do you have a backup plan in place?
While no one expects a vehicle to break down it is important that the company has a plan B at the ready. A company should have some sort of contingency plan in place, usually sending a replacement vehicle or multiple vehicles to get the group moving as soon as possible.
- How often are the vehicles maintained?
Be sure to find out how often vehicles are cleaned and maintained. It is important to make sure that you are getting a clean vehicle you can be comfortable in.
- What is the cost of the trip?
The last thing you must always do before booking anything is to check where the money is going and what is covered. Make sure to have all charges explained in full, as well as any possible charges that may be incurred during the trip. Whether price is dependent on season, hours, distance or other factors, charter bus rental companies should be able to give you a total cost with the exception of unforeseen tolls, parking, and other variable fees.
If you need a reliable rental company, be sure to contact the trusted name in luxury transportation. Contact Future Coaches for your quote today.